Frequently Ask Questions

In this faq section we try to answer some of the questions you may have.

FAQ: What formats do I get when I order a Video?

We deliver a MP4 video file in .zip format via a download link. All videos are Full HD (1920 x1080, 16:9 aspect ratio) resolution. This allows for maximum compatibility across web and software applications. For FB Cover Videos or any specific choice of yours, we resize the video accordingly.


FAQ: In what format should I send you my logo?

For Logos: .png, 2048px wide or high. Photos: high res, 2048px wide or high. Don’t know how to resize your fotos, logos? Got no logo? Don’t worry, we can help. Contact us


FAQ: I need a video in a different format. Can you do it?

Since we render the animation templates in HD video formats that are widely compatible with most video-editing software and social media platforms. 

If there’s a special case, however, please contact us.


FAQ: Can I use the video on multiple sites?

When you order through us we allow you to use your videos anywhere you want, as many times as you want!
 The ONLY thing you can’t do with the videos you purchase is resell them. Read our License here


FAQ: What is the timeframe to get my video(s)?

Videos from the template shop we usually process and deliver in 48h – 72h after purchase, but depending on our workload, please allow up to 5 business days. Custom Videos / Editing Videos depending on the length /changes we have to make, but we will let you know in the consulting.

Purchases are processed and delivered in the order they are received.


FAQ: Is it possible to use my own audio tracks in your animation videos?



FAQ: Can I resell the ordered Videos from your service?

No. This is a restricted. See our license here.


FAQ: I received my video(s), but would like something changed. Will You Do it?

You’ll need to order the same template(s) again if you want to make changes, but we’ll reach out to you after you place your order if there’s something we think needs to be changed to provide you the best results. (i.e. accidental typos, or clashing colors, etc.)


FAQ: Do I have to give credit to if I use these videos in my projects?

No, not at all.


FAQ: Do you offer Technical Support?

We offer sales support, as well as technical support limited to using our Service and downloading your videos.
 If there is a technical issue with your order on our end, we will reach out to you at the contact info you provide during checkout to ensure we work together to give you the best possible results.


FAQ: I found a video template on the internet (or I already have a template on my hard drive) and want you to customize and render it for my video. Can you do it?

We can see if it’s possible!  If the template is free, just send us the link where we can download it.  If it is a paid template, send us the link, but know that we will have to buy it and charge you for the price of the template, plus our Service fee.  If you have the template files on your hard drive, compress the files into a ‘.zip’ folder and send it to us.

Please use our Contact Form for these kinds of inquiries.


FAQ: Can you create a completely custom Animation video from scratch for me?

Please use our Contact Form for these kinds of inquiries.


FAQ: Do you give refunds or accept returns?

Please see our Refund Policy.